20 Top Twitter Monitoring and Analytics Tools

Social media is much more than a way to stay connected and to have fun: It’s a way to market yourself, your business, and your products and services.

[This post has been updated. See my most recent list of the 50 Top Tools for Social Media Monitoring, Analytics, and Management 2013.]

100+ Social Media Monitoring ToolsBy establishing a presence on the social Web, you can gain virtually unlimited exposure to your target audience without incurring the higher costs associated with traditional marketing campaigns. While participating in social media is good, it can be difficult  to track how you’re performing — Are you actually reaching your target market? How is your brand perceived? What are people saying about you and your products?

Here’s why Twitter is one of the best social media platforms for listening:

  • Real-time results. We’ve all heard examples of how breaking news spreads immediately on Twitter. Because of Twitter’s real-time search engine, you can get a quick pulse of public opinion.
  • Wide reach. Twitter is useful to many different types and sizes of businesses.
  • Direct feedback. You hear what people are saying as they say it.

There are many powerful social media tracking and analytics tools available that can monitor your performance on social media sites like Twitter. They can help you judge the effectiveness of your efforts and keep track of what people are saying about you. Here are a few to help you get you started with sentiment and behavioral analysis so you can maximize Twitter’s benefits:

Twazzup: A dashboard program that monitors Twitter, Twazzup will tell you every time your keywords are mentioned in a tweet. It will also categorize your results by link popularity, contributors, tagging clouds, and users. Unique features like avatar mouse-overs that give more details about that user’s relevant tweets make Twazzup a surprisingly powerful and valuable social media monitoring tool.

TwitterGrader: Twitter Grader is a free tool that allows you to check the power of your Twitter profile. It looks at a variety of factors including the number of followers, power of those followers, and the level to which you are engaging the community. It takes just a few seconds to generate your free report.

Twitscoop: Twitscoop is a real-time visualization tool which enables users to “mine the thought stream” provided by Twitter. Its algorithm cuts every English non-spam tweet into pieces (“tags”), and ranks them by how frequently they are used versus normal usage. It detects growing trends in real time, identifies breaking news, and monitors specific keywords. It also creates custom graphs that display the activity for any given word on Twitter.

TweetBuzzer: TweetBuzzer lets you see which brands get talked about most on Twitter. You can see and track the top tweeted brands in a 24 hour, 7-day, or 30-day period.

TweetEffect: Find out which of your Twitter updates made people follow or leave you. The site lists all the Twitter updates that had an effect on your follower numbers. Updates that made people leave are displayed in red, others in black.

TweetPsych: TweetPsych uses two linguistic analysis algorithms to build a psychological profile of a person based on the content of their tweets. The service analyzes your last 1000 tweets and works best on users who have posted more than 1000 updates. It also works best on accounts that are operated by a single user and use Twitter in a conversational manner, rather than as a content distribution platform.

MicroPlaza: MicroPlaza looks at your Twitter network and displays all the links shared by the people you follow with associated tweets — what MicroPlaza calls “tiles”. The tool only looks at public time lines and tweets, not direct messages or protected accounts.

Twittercounter: TwitterCounter is a great Twitter service that offers updated statistics of your followers, the users you’re following, and daily tweets. You can also compare absolute growth of multiple twitter accounts or contrast them with your competitors’ expansion, enabling you to track, measure, and redesign your strategy.

Twitter Analyzer: This is an interesting tool — if you love using Google Analytics then this will impress you. You can see how many of your followers are currently online, who retweets your messages, what people are writing about you, Twitter following stats, your tweeting habits, and much more. Twitter Analyzer puts your stats in chart form, making them easy to understand.

Twitturly: Twitturly tracks the URLs flying around the Twitterverse and provides a quick, real-time view of what people are talking about on Twitter. Each time someone tweets a URL to their followers, Twitturly takes note of it and applies it as a vote for that URL. The more votes a URL has in the last 24 hours, the higher it ranks on Twitturly’s Top100.

Tweettronics: Tweettronics is a tool to analyze, discover, track, and engage with Twitter conversations about your products, brands, and topics.

Twitalyzer: Twitalyzer is a free tool to evaluate the activity of any Twitter user and report on dozens of useful measures of success in social media. This powerful tool can help you measure the influence, popularity, velocity, and generosity of your Twitter account.

Tweeps: What do they tweet about? How much do they tweet? How social are they? Do they use hashtags? Share URLs? Tweeps answers these questions and more. It analyzes the content of Twitter users’ tweets to find interesting statistics about them, and updates them several times a day. You can use Tweeps to help you decide who to follow, who you would like to be following you, or just to discover interesting information about Twitter users.

Monitter: As its name implies, it’s a simple Twitter monitor that let you “monitter” the Twitter world for a set of keywords and watch what people are talking about in real time.

Spy: Spy is an easy-to-use tool that visualizes the conversations on Twitter, Friendfeed, Flickr, blogs, and other social networks and enables you to listen in on the interactions you’re interested in.

TwiBuzz: TwiBuzz is a tool that tells you how often people are using Twitter to tweet your favorite keywords in real time. It plots the current and historical tweet rate in tweets per minute (TPM) for your search terms. TwiBuzz tracks a predefined list of terms, but you’ll find that it’s easy to add to that list. Once a term is added, TwiBuzz will have its first TPM data point for that query within a few minutes.

Emotionstream: Emotionstream is a data mining research project that searches for emotion patterns on Twitter. The goal behind this project is to develop algorithms to find trends about what is making people happy in real time by using Twitter data.

Klout: Klout allows you to track the impact of your opinions, links, and recommendations across your social graph. It collects data about the content you create, how people interact with that content, and the size and composition of your network. From there, it analyzes the data to find indicators of influence and helps you interpret the data.

Web2express: Web2express Digest uses open semantic and NLP tools to analyze millions of Twitter conversations and blogs. It auto-discovers trending topics from fresh Web content and enables you to view new Web conversations around topics, enabling efficient monitoring of products, brands, companies, or competitors in real time.

BackTweets: This Twitter monitoring tool is used to search for particular links on Twitter. It also has an advanced search option which makes your searching more flexible.

Are you using any of these tools to monitor your brand or products on Twitter?


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26 Free Tools for Monitoring Your Brand’s Reputation

Are you listening? Do you know what people are saying about your brand?

If you have customers, odds are they’re talking about you to their coworkers, to their friends, and to anyone else within earshot — including those on social networks. Isn’t it in your company’s best interests to be engaged and  take part in the conversation so you know what’s being said and can respond appropriately?

As brands get going with social media, they find that understanding who is talking about them online, what they are saying, to whom, and where is a great advantage. After auditing your current brand footprint, you’ll be armed with the data you need to start weighing what’s important to your audience about your brand and where you should have a presence.

Build a list of keywords and terms about your brand, customers, company, and market, then use some of these free tools to get a clearer view of what people are saying — with this knowledge in hand, you can begin to really develop a social-media strategy:

  1. Addict-o-matic: Allows you to create a custom-made page to display search results.
  2. Bloglines: A Web-based personal news aggregator that can be used in place of a desktop client.
  3. Blogpulse: A service of Nielsen BuzzMetrics, it analyzes and reports on daily trends in the blogosphere.
  4. BoardTracker: A useful tool for scanning and tracking forums conversations.
  5. FriendFeed Search: Scans all FriendFeed activity.
  6. Google Alerts: Target keywords that are important to your brand and receive streaming or batched reports­.
  7. HowSociable?: A simple way fto begin measuring your brand’s visibility on the social Web.
  8. Icerocket: Searches a variety of online services, including Twitter, blogs, videos, and MySpace.
  9. Jodange: Tracking your brand or a product is one thing, but turning that tracking into a measure of consumer sentiment about your brand or product is something else entirely. Jodange’s TOM (Top of Mind) tracks consumer sentiment about your brand or product across the Web.
  10. Keotag: Keyword searches across the Internet landscape.
  11. Facebook Lexicon: What are people talking about on Facebook? Lexicon searches Facebook walls for keywords and provides a snapshot of the chatter volume around those terms. [3/27/13: This service has been discontinued.]
  12. Monitter: Everyone is talking about Twitter, but what are people talking about on Twitter? Beyond the integrated search of Twitter apps like Seesmic and TweetDeck, Monitter provides real-time monitoring of the Twittersphere.
  13. MonitorThis: Subscribes you to up to 20 different RSS feeds through one stream.
  14. Samepoint: A conversation search engine that lets you see what people are talking about.
  15. Seesmic: Monitors multiple Twitter accounts and enables keyword searches and tracking.
  16. Surchur: An interactive dashboard covering search engines and most social media sites.
  17. Technorati: Search engine and monitoring tool for user-generated media and blogs. Billing itself as “the leading blog search engine,” Technorati has been helping bloggers and those with their fingers on the blog pulse stay informed for years.
  18. Tinker: Real-time conversations from social media sources like Twitter and Facebook.
  19. Trendrr: Want to know how your brand or product is trending compared with others? Trendrr uses comparison graphing to show relationships and discover trends in real time. Use the free account, or move up to the Enterprise level for more functionality.
  20. Tweetburner: In the world of Twitter, URL shortening is the key to effectively connecting with the public. Tweetburner also lets you track the clicks on those magically shortened links, giving you some hard numbers.
  21. TweetDeck: Not only a great way to manage your Twitter account, but the keyword search means you can see what people are saying about you.
  22. Twendz: Public relations firm Waggener Edstrom’s Twitter-mining tool that monitors and highlights user sentiment in real time.
  23. Twitter Search: Twitter’s very own search tool is a great resource. Can be subscribed to as an RSS feed.
  24. UberVU: Track and engage with user sentiment across FriendFeed, Digg, Picasa, Twitter, and Flickr.
  25. wikiAlarm: Alerts you to when a Wikipedia entry has been changed.
  26. Yahoo! Sideline: A TweetDeck-esque tool from Yahoo. Monitor, search, and engage with the Twittersphere.

Listening and making sense of how your brand lives on the Web is only part of the calculus — the next step is how you leverage that information to engage with your audience.

Are you listening and monitoring your brand online? Have you tried any of these tools?